Balancing ATM Features and ROI

​Many financial institutions are looking to shift a number of transactions that were previously performed by tellers to self-service ATMs and kiosks as they strive to find ways to increase customer engagement while reducing costs. Advancements in technology now make...

The Case for Interactive Teller Machines

​Interactive Teller Machines (ITMs) are gaining popularity in the United States, and many banks are considering adopting these highly functional devices. ITMs go beyond cash withdrawals, check and cash deposits, account transfers, and bill payments, offering services...

Real Time Payments: The Railroad of the Banking World

With a rise in real-time payments (RTP) worldwide, banks and solution providers are rushing to fill out their offerings of digital overlay services. Digital overlay services are value-added services that utilize the rails of an RTP network to enable and showcase the...

How the Pandemic Accelerated Digital Payments in Asia

In SE Asia, cash is still the predominant form of payment. Being from the U.S. and going from paying for my coffee with cards or my smartphone to paying with cash required a mindset change. But that’s where I found myself as the pandemic exploded last year. I wanted...

The ATM Re-Imagined

More than a year has passed since the COVID-19 pandemic became part of our lives, and our “new normal” started taking shape. Changes in our social behavior led to changes in the ways we do business. We increasingly avoided physical retail stores, opted for online...