Euronet

How the Pandemic Accelerated Digital Payments in Asia

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In SE Asia, cash is still the predominant form of payment. Being from the U.S. and going from paying for my coffee with cards or my smartphone to paying with cash required a mindset change. But that’s where I found myself as the pandemic exploded last year.

I wanted to use my card and phone to make contactless payments, but the acceptance rates were low. But, when covid-19 hit, I was among the local consumers afraid of encountering the virus. So we would sanitize everything we touched – all surfaces, doorknobs, elevator buttons, food, drink items, and even cash.

It has been about a year since the pandemic broke out globally, and it has caused a ripple effect on practically all aspects of our lives – from what we wear, what we eat, how we work, and how we transact with one another. Some developments have been sudden and involuntary, such as social distancing, wearing masks, limiting public transportation, and restrictions on travel. For others, it has merely accelerated the adoption of behaviors already gaining traction, such as digitization of shopping, banking, and more. Thus, the “new normal” has become a fact of everyday life.

When countries went under lockdown, we had to get used to spending a lot of time at home. As a result, working from home became the norm, and online shopping became more necessary than a luxury. However, the thought of going out for groceries or essential items brought concerns and risks of catching the virus from someone. Plus, the hassle of sanitizing oneself upon returning home is exhausting. Besides, online shopping gives consumers a choice and the ability to price compare, while the payment is secure and convenient using debit or credit cards. And there is also an option of transferring funds from bank accounts to the online shopping platform’s e-wallet. Therefore, it’s not surprising that Covid-19 has led to a surge in e-commerce and accelerated digital transformation. In fact, as far back as March 2020, contactless increased 150% compared to March 2019.

Online banking also took on more importance as consumers experiment with performing more self-service banking transactions themselves, so it is no surprise that mobile bank registrations were up 200% and traffic 85% by April 2020. Self-registering for online banking access to existing accounts, opening new current, savings, and time deposit accounts without going into the bank branch, then funding those newly opened accounts by easily transferring funds from another bank have made banking easier and faster. Even sending money domestically and internationally became painless.

After the lockdown, I always made it a point to pay using my phone or my contactless card every time I went out for groceries or essential items. In 2021, the acceptance rates of digital forms of payment have improved greatly, and no merchant has declined me! I guess it’s not surprising as the trend for contactless payments has taken off in the past year.

The experience of living through Covid-19 is changing the world in which we live and our behavior. Changes that provide positive experiences are likely to last longer, particularly those driven by convenience and well-being, such as digital adoption, value-based purchasing, and increased health awareness.

Bitcoin and Stablecoins The Future of Everyday Money

When Bitcoin first emerged, the idea was simple: let anyone, anywhere, send money across the world without friction, delays, or middlemen. Over time, though, Bitcoin

When Bitcoin first emerged, the idea was simple: let anyone, anywhere, send money across the world without friction, delays, or middlemen. Over time, though, Bitcoin drifted into a different role. Instead of becoming everyday “internet cash,” it evolved into a digital store of value – something people invest in or hold long-term, not something they use to buy groceries or send remittances.

Bitcoin’s Strengths and Limits
Bitcoin is independent, scarce, and transparent – qualities people genuinely value. But those strengths don’t translate to daily money movement. Price swings make it tough to use for salaries or remittances, and the network isn’t designed to move thousands of small payments quickly and cheaply. It’s a great asset, but not a great everyday currency.

Stablecoins: Designed for Everyday Payments
Stablecoins were created to handle exactly what Bitcoin doesn’t. Because they’re pegged to regular currencies like the U.S. dollar, they offer price stability, faster cross-border settlement, programmable payment logic, and easy integration with wallets and mobile money. That combination makes them far more realistic for remittances, merchant payouts, and small daily transactions – no exchange-rate guesswork, no volatility surprises.
Why Stablecoins Matter Globally

In much of the world, especially in underbanked regions, people juggle multiple disconnected payment systems just to move money. Stablecoins add a digital middle layer that ties those systems together. They don’t replace local currency, cards, or bank transfers – they help everything move faster, more consistently, and more affordably. Users don’t even need to know a transaction touched a stablecoin. They just experience lower fees and faster delivery.

A Layered Financial Future
This isn’t Bitcoin vs. stablecoins vs. traditional finance. We’re heading toward a layered system: Bitcoin as a macro-level digital asset, stablecoins powering everyday payments, and banks and fintechs plugging these new rails into existing ones.

That’s where Euronet fits in. With remittances, ATM networks, and instant payments already in our DNA, platforms like Ren and ITM are positioned to bridge the new digital layer with the infrastructure processing billions of transactions today – making the world’s money move the way people actually need it to.

From Payment Silos to Payment Platforms Orchestration Is the New Architecture

The Cost of Decades of Bolted-On Rails For decades, banks expanded payments one rail at a time. Cards, ACH, wires, real-time payments, and cross-border flows

The Cost of Decades of Bolted-On Rails
For decades, banks expanded payments one rail at a time. Cards, ACH, wires, real-time payments, and cross-border flows were added to meet specific needs, often on isolated systems managed by separate teams. Over time, this created environments that move money effectively but struggle to evolve.

These silos make it harder to launch new services, apply uniform controls, and gain an integrated operational view. Each new rail introduces another integration, its own rules, and additional complexity. As a result, innovation slows, costs rise, and the architecture itself becomes more fragile.

From Fragmented Stacks to Orchestrated Platforms
To address these limitations, institutions are shifting from fragmented payment stacks to orchestrated payment platforms that unify architecture and support sustainable growth.

A modern payment platform stands out not by the rails it supports, but by how it orchestrates them. Orchestration serves as a centralized control layer across all payment flows, bringing together:
• Routing and transaction decisioning
• Compliance and controls
• Message management and enrichment
• Monitoring, visibility, and exception handling

Why Orchestration Changes How Banks Scale
This architectural shift changes how banks scale. New rails connect to an existing framework rather than standing alone. Core capabilities don’t need to be rebuilt with every expansion. The result is faster service launches, stronger governance, and clearer operational insight.

How Ren Puts This into Practice
At Euronet Software, this principle drives the Ren platform. Ren is an orchestration layer that connects to existing cores, processors, and networks while coordinating transactions across card, account-to-account, and cross-border channels. Institutions can modernize incrementally and manage payments as a unified platform rather than a collection of silos.

As rails multiply, orchestration is what enables sustainable scaling.

Agentic Payments Are Coming And the shift is bigger than you think

There’s a moment in every technology cycle when something stops being a demo and starts being a default. We’re approaching that moment with AI agents

There’s a moment in every technology cycle when something stops being a demo and starts being a default. We’re approaching that moment with AI agents and payments — and most people, even those of us in this industry, are underestimating how different it’s going to feel when it arrives.

The Loop We’ve Stopped Noticing
Right now, booking a flight means opening a browser, searching options, picking one, entering payment details, and hitting confirm. You’re in the loop at every step. That loop is so familiar most of us don’t notice it’s there. But it’s about to change.

From Assistants to Agents
AI agents – software that can reason, take actions, and complete multi-step tasks on your behalf – are beginning to operate inside payment systems in ways that go well beyond remembering your card number. Imagine telling an agent, “Find a lawn service for next Tuesday, book the best-rated option under $80, and pay for it,” and having it actually happen. It’s not science fiction. Pilots are underway overseas right now.

The Real Challenge Is Trust, not Intelligence
What makes this moment different from years of “AI will transform banking” predictions is that the hard part isn’t the intelligence anymore. It’s the trust architecture.

When an AI acts on your behalf financially, three things have to be true: you explicitly authorized what it did, the authentication is airtight, and there’s a clear, auditable record of exactly what you approved. If you said “book a flight under $400,” the system has to prove it honored that constraint, exactly. That’s what separates a useful agent from a liability.

A Time-Return Story
The underlying question is whether people can trust an entity to act on their behalf with their money. That’s reasonable – and the answer is getting closer to yes. When it tips, it won’t tip slowly.

The shift isn’t from cash to digital or cards to mobile. It’s from making payments to having them handled intelligently, verifiably, and on terms you actually set. That’s a bigger deal than most people realize yet.

Embedded Finance: A New Opportunity for Banks and Merchants

Embedded finance is changing how the world interacts with money. Instead of banking being a separate destination, financial services are becoming integrated directly into the

Embedded finance is changing how the world interacts with money. Instead of banking being a separate destination, financial services are becoming integrated directly into the digital platforms people already use – ride-sharing apps, shopping sites, B2B marketplaces, even software used to run a business. For banks and merchants alike, this shift is an opportunity.

For banks, embedded finance offers a new distribution model. Rather than compete head-to-head with FinTechs or wait for customers to log into a bank-branded app, banks can meet customers where they already are – in the apps and tools they use every day. It’s a way to unlock growth through partnerships, without requiring a total overhaul of legacy systems. Mid-tier and regional banks, in particular, can participate by offering APIs, issuing cards, enabling real-time payments, or even sponsoring fintech programs.

For merchants and platforms, embedding financial services can open new revenue streams, improve customer retention, and make user experiences more seamless. Offering point-of-sale lending, business checking, or split payments – all happening inside the customer journey – can differentiate a product and increase wallet share.

At Euronet Software, we see our role as the connective layer – the platform between banks and the new digital economy. With decades of experience in switching, acquiring, issuing, and cross-border payments, we have the technology,
the reach, and the regulatory expertise to help financial institutions plug in and scale embedded finance offerings. Our Ren platform seamlessly connects legacy systems to modern standards, such as ISO 20022 . And as we look forward, we’re building a suite of capabilities that allow both banks and merchants to participate in the next wave of financial innovation.

Let’s build what’s next – together.

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